Terms and Conditions

Effective date: [25/06/2025]
Entity: CarConnex Pty Limited ABN 98 632 361 589

These Terms and Conditions apply to your use of the CarConex website, mobile application, platform, services and related features, including any services made available through www.carconex.com.au, the Apple App Store, Google Play Store or any other approved channel.

By creating an account, downloading the app, accessing the Platform, posting a request, responding to a request, communicating through the Platform, or otherwise using CarConex, you agree to these Terms.

If you do not agree to these Terms, you must not use the Platform.

1. Definitions

In these Terms:

CarConex, we, us or our means CarConex Pty Limited.

Customer means a person who uses the Platform to post, search for, enquire about, compare, book or receive automotive-related services.

Service Provider means a business, contractor, tradesperson, operator or other service provider who uses the Platform to promote services, receive enquiries, respond to requests, communicate with Customers or provide automotive-related services.

Platform means the CarConex app, website, marketplace, directory, messaging tools, request forms, profiles, notifications and any related features made available by us.

Services means the automotive-related services offered or provided by Service Providers, including car washing, car detailing and any other categories added to the Platform from time to time.

User, you or your means any Customer, Service Provider or other person who accesses or uses the Platform.

User Content means any information, text, photos, images, videos, messages, reviews, business profile content, service descriptions, quotes, offers, documents or other material uploaded, posted, sent or made available through the Platform by a User.

2. What CarConex does

CarConex is a platform that helps connect Customers with automotive Service Providers.

The Platform may allow Customers to:

post a service request;
describe the vehicle and requested service;
upload photos or other relevant information;
select a service category and location;
provide preferred dates or time slots;
receive responses, offers or availability from Service Providers;
communicate with Service Providers through in-app messaging; and
choose whether to proceed with a Service Provider.

The Platform may allow Service Providers to:

create a business profile;
display business information, service areas, photos and other profile content;
receive relevant service requests;
respond with availability, pricing guidance, offers or other information;
communicate with Customers through in-app messaging; and
manage their presence on the Platform.

CarConex may add, remove, update or change Platform features from time to time.

3. CarConex is not the service provider

CarConex provides the Platform only.

Unless we expressly agree otherwise in writing:

CarConex does not provide the automotive Services listed, requested, quoted, booked or performed through the Platform;
CarConex is not a party to any agreement between a Customer and a Service Provider;
Service Providers are independent businesses or contractors and are not employees, agents, representatives, partners or joint venturers of CarConex;
CarConex does not control how a Service Provider performs the Services;
CarConex does not guarantee the quality, safety, suitability, availability, timing, legality or outcome of any Services provided by a Service Provider; and
CarConex does not guarantee that a Customer will proceed with a booking or that a Service Provider will receive any minimum number of enquiries, leads, requests or bookings.

Any agreement for Services is made directly between the relevant Customer and Service Provider.

4. Accounts

You may need to create an account to access certain Platform features.

You agree to provide accurate, current and complete information when creating or updating your account.

You are responsible for:

maintaining the confidentiality of your login details;
all activity that occurs under your account;
keeping your account information up to date; and
notifying us if you suspect unauthorised access to your account.

You must not transfer, sell, share or assign your account without our written consent.

A Service Provider must not create multiple business accounts for the same business, or create fake, duplicate or misleading accounts. We may review, restrict, suspend or remove accounts where we reasonably believe the account is fake, duplicate, misleading, unsafe, fraudulent, spam-related, low quality or otherwise inconsistent with these Terms.

5. Customer responsibilities

As a Customer, you agree that:

the information you provide in a request must be accurate and not misleading;
you must only upload photos, descriptions and content that you have the right to provide;
you are responsible for checking whether a Service Provider is suitable for your needs before proceeding;
any dates, times or preferred time slots you provide are preferences only unless confirmed directly with the Service Provider;
you are responsible for arranging safe and reasonable access to the vehicle;
you should remove valuables and personal items from the vehicle before Services are performed;
you should notify the Service Provider of anything relevant to the job, including vehicle condition, access issues, power/water availability, location restrictions, parking limitations or special requirements; and
you must deal with Service Providers respectfully and lawfully.

You acknowledge that pricing, timing, availability and service inclusions may vary between Service Providers.

6. Service Provider responsibilities

As a Service Provider, you agree that:

you are responsible for the accuracy of your business profile, service descriptions, prices, photos, service areas, availability and any information you provide to Customers;
you must only offer Services that you are properly skilled, qualified, insured and legally permitted to provide;
you must comply with all laws, regulations, industry requirements, consumer laws, safety obligations and environmental requirements that apply to your Services;
you are responsible for quoting clearly and honestly;
you are responsible for performing Services with due care and skill;
you are responsible for managing your own payments, invoices, receipts, tax, GST obligations and customer service obligations;
you must not misrepresent your business, experience, qualifications, insurance, reviews or availability;
you must not create fake requests, fake reviews, duplicate accounts or misleading activity on the Platform;
you must not use the Platform to spam, harass, pressure, mislead or unfairly influence Customers; and
you must deal with Customers respectfully, professionally and lawfully.

If you operate as a mobile Service Provider, you are responsible for ensuring that any work performed at a Customer’s premises, workplace, car park or other location is performed safely, lawfully and appropriately.

7. Requests, responses, bookings and payment

Customers may post requests through the Platform. A request may include information such as service type, vehicle details, location, photos, preferred dates or time slots and other relevant details.

CarConex may make the request available to selected Service Providers based on factors such as location, service category, profile information, availability, Platform settings or other matching criteria.

Service Providers may choose whether to respond to a request.

A Service Provider’s response may include pricing, estimated timing, service inclusions, availability, questions, conditions or other information. Unless expressly stated otherwise, any response from a Service Provider is provided by the Service Provider, not by CarConex.

A booking is only formed when the Customer and Service Provider agree directly to proceed.

At this stage, CarConex does not process payments between Customers and Service Providers. Customers pay Service Providers directly, unless CarConex introduces in-app payments in the future.

CarConex is not responsible for collecting, holding, releasing, refunding or disputing payments made directly between Customers and Service Providers.

8. Cancellations, changes, refunds and disputes between Users

Any cancellation, rescheduling, variation, refund, rework request, complaint or dispute relating to Services is a matter between the relevant Customer and Service Provider.

Customers and Service Providers should attempt to resolve disputes directly and in good faith.

CarConex may, but is not required to, assist with communication or review Platform activity where reasonably appropriate. CarConex does not act as a mediator, arbitrator, insurer, debt collector or decision-maker in disputes between Customers and Service Providers.

Nothing in these Terms limits any rights a Customer may have under Australian Consumer Law or any other applicable law.

9. In-app messaging and communications

The Platform may allow Customers and Service Providers to communicate through in-app messaging or notifications.

You agree not to use messaging or other communications to:

send unlawful, abusive, threatening, offensive, misleading or inappropriate content;
harass, pressure or spam another User;
send malware, harmful links or deceptive content;
request or share unnecessary sensitive personal information;
impersonate another person or business;
interfere with another User’s use of the Platform; or
bypass Platform rules in a way that harms CarConex, another User or the integrity of the Platform.

CarConex may monitor, review, moderate, restrict or remove messages or content where reasonably necessary for safety, security, legal compliance, Platform integrity, support or enforcement of these Terms.

10. Service Provider checks and Platform integrity

CarConex may take steps to support trust and Platform integrity. This may include reviewing Service Provider profiles, checking for duplicate accounts, requesting further information, reviewing business details, monitoring suspicious activity, or removing accounts that appear fake, misleading, unsafe or inconsistent with these Terms.

Any checks performed by CarConex are limited and do not guarantee that a Service Provider is licensed, insured, qualified, trustworthy, suitable or free from risk.

Customers should make their own enquiries before engaging a Service Provider.

Service Providers remain fully responsible for their own legal compliance, qualifications, licences, insurance, conduct and Services.

11. Reviews and ratings

The Platform may allow Customers to leave reviews or ratings about Service Providers.

Reviews must be honest, fair, accurate and based on a genuine experience.

You must not:

post fake, misleading or defamatory reviews;
review your own business;
review a competitor dishonestly or unfairly;
offer, request or accept incentives for reviews unless this is clearly disclosed;
post reviews on behalf of another person; or
use reviews to threaten, harass or unfairly pressure another User.

CarConex may remove, hide or moderate reviews that we reasonably consider fake, misleading, offensive, unlawful, irrelevant, inappropriate, spam-related or otherwise inconsistent with these Terms.

CarConex does not guarantee the accuracy of reviews and is not responsible for User reviews to the maximum extent permitted by law.

12. Matching, ranking and recommendations

CarConex may use automated systems, algorithms or manual processes to help operate the Platform.

These may influence:

which Service Providers receive a request;
how Service Providers are matched with Customers;
the order in which profiles, responses or results are displayed;
notifications sent to Users;
fraud, spam or misuse detection; and
Platform quality or trust signals.

Matching and ranking may consider factors such as location, service category, service areas, profile completeness, responsiveness, availability, ratings, reviews, User preferences, Platform activity or other relevant criteria.

CarConex does not guarantee that matching, ranking or recommendations will be accurate, complete, fair in every individual case, suitable for your needs or commercially beneficial to you.

If CarConex introduces paid placements, sponsored listings or promoted results in the future, those features will be disclosed on the Platform where required.

13. Fees and future paid features

The Platform is currently free to download, join and use for Customers and Service Providers unless otherwise stated on the Platform.

CarConex does not currently charge subscription fees, commission, booking fees or transaction fees for the standard use of the Platform.

CarConex may introduce paid features in the future. Paid features may include subscriptions, premium listings, sponsored placements, advertising, lead fees, booking fees, payment processing or other paid tools.

If paid features are introduced, CarConex will provide details of the relevant fees, inclusions and payment terms on the Platform or in separate terms before you purchase or use those paid features.

You are not required to purchase future paid features unless you choose to do so.

14. User Content

You are responsible for any User Content you upload, post, send or make available through the Platform.

You represent and warrant that:

you own or have permission to use and upload your User Content;
your User Content is accurate and not misleading;
your User Content does not infringe another person’s intellectual property, privacy or other rights;
your User Content does not contain unlawful, offensive, defamatory, abusive, misleading or inappropriate material; and
your User Content does not contain malware, harmful code or deceptive links.

You grant CarConex a non-exclusive, worldwide, royalty-free licence to use, store, copy, display, transmit, adapt and process your User Content for the purposes of operating, improving, securing, moderating and promoting the Platform.

For Service Provider profile content, including business names, logos, images, service descriptions and public profile information, this licence includes permission for CarConex to display and promote that content on the Platform and in CarConex marketing.

For Customer request content, including vehicle photos, job descriptions and messages, CarConex will use that content primarily to operate the Platform, facilitate requests, support communications, provide support, improve safety, investigate misuse and maintain Platform records.

You should avoid uploading unnecessary personal, sensitive or confidential information.

15. Intellectual property

CarConex owns or licences all rights in the Platform, including the app, website, branding, design, software, layout, text, graphics, icons, logos, systems, databases and other content created or provided by CarConex.

You must not copy, reproduce, modify, reverse engineer, scrape, distribute, sell, exploit or create derivative works from the Platform except as permitted by these Terms or with our written consent.

Subject to your compliance with these Terms, CarConex grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose.

16. Acceptable use

You must not:

use the Platform for unlawful, fraudulent, misleading or harmful purposes;
interfere with the security or operation of the Platform;
attempt to gain unauthorised access to accounts, systems or data;
scrape, harvest or extract data from the Platform without permission;
upload malware, viruses or harmful code;
impersonate another person or business;
create fake, duplicate or misleading accounts;
manipulate reviews, requests, responses, rankings or Platform activity;
use the Platform to compete with CarConex in an unfair or unauthorised way;
misuse another User’s personal information;
breach another person’s intellectual property, privacy or legal rights; or
encourage or assist another person to do any of the above.

17. Privacy

CarConex handles personal information in accordance with its Privacy Policy.

By using the Platform, you acknowledge that CarConex may collect, use, store and disclose personal information as described in the Privacy Policy, including information needed to operate the Platform, create accounts, display profiles, send requests, enable messaging, send notifications, provide support, improve the Platform, maintain security and comply with legal obligations.

You must not use another User’s personal information except for the purpose of communicating about, arranging or providing Services through the Platform.

18. Notifications and marketing

CarConex may contact you by in-app notification, push notification, email, SMS or other reasonable communication methods.

Service-related communications may include account notices, security alerts, request updates, booking-related messages, Platform updates, support messages and changes to these Terms.

Marketing communications will be sent in accordance with applicable law and will include a lawful unsubscribe or opt-out mechanism where required.

19. Third-party services and app stores

The Platform may rely on or link to third-party services, including app stores, hosting providers, analytics tools, notification tools, map services, payment processors, identity tools, links, websites or other third-party systems.

Your use of third-party services may be subject to separate terms and privacy policies.

CarConex is not responsible for third-party services, websites, content, outages, errors, policies or conduct, except to the extent required by law.

Where you download the app through the Apple App Store, Google Play Store or another app marketplace, the relevant app store terms may also apply.

20. Platform availability and changes

CarConex aims to provide a useful and reliable Platform, but we do not guarantee that the Platform will always be available, uninterrupted, secure, error-free or compatible with every device, operating system or network.

We may update, suspend, restrict, change or discontinue any part of the Platform where reasonably necessary, including for maintenance, security, legal compliance, technical reasons, business reasons or improvements.

We are not responsible for loss caused by Platform downtime, delays, errors, data issues or unavailability, except to the extent required by law.

21. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.

If you are a Customer, Services provided by a Service Provider may come with guarantees under the Australian Consumer Law, including that services will be provided with due care and skill, be fit for purpose where applicable, and be supplied within a reasonable time where no time is agreed.

Those rights are between the Customer and the Service Provider who supplies the Services.

To the extent permitted by law, CarConex’s liability is limited to the services CarConex itself provides as the Platform operator and does not extend to the automotive Services supplied by independent Service Providers.

22. Liability

To the maximum extent permitted by law, CarConex is not liable for any loss, damage, cost, claim or liability arising from or connected with:

the acts or omissions of Customers, Service Providers or other third parties;
the quality, safety, legality, timing, pricing, suitability or outcome of Services;
disputes between Customers and Service Providers;
inaccurate, incomplete or misleading User Content;
payment arrangements made directly between Customers and Service Providers;
damage to vehicles, property or personal items caused by a Service Provider;
missed appointments, cancellations, delays or failed bookings;
reliance on reviews, ratings, profiles, quotes, offers or other User Content;
Platform downtime, errors, delays or unavailability;
unauthorised access caused by your failure to protect your login details; or
events outside our reasonable control.

To the maximum extent permitted by law, CarConex is not liable for indirect, consequential, special or economic loss, including loss of profit, loss of revenue, loss of goodwill, loss of opportunity, loss of data or loss of business.

Where CarConex is liable and that liability cannot be excluded, CarConex’s liability is limited, to the extent permitted by law, to resupplying the relevant Platform service or paying the cost of resupplying the relevant Platform service.

23. Indemnity

You agree to indemnify CarConex against loss, damage, cost, claim or liability suffered or incurred by CarConex arising from:

your breach of these Terms;
your unlawful, fraudulent or negligent conduct;
your User Content;
your misuse of the Platform;
your breach of another person’s intellectual property, privacy or other rights;
if you are a Service Provider, the Services you offer or provide; or
if you are a Service Provider, your failure to comply with laws, licences, insurance obligations, consumer laws, safety obligations or tax obligations.

This indemnity applies to the extent the loss, damage, cost, claim or liability was caused or contributed to by you.

24. Suspension and termination

You may stop using the Platform at any time.

You may request account deletion or cancellation using the available account settings or by contacting CarConex.

CarConex may suspend, restrict or terminate your account where we reasonably believe that:

you have breached these Terms;
your account is fake, duplicate, misleading, unsafe or fraudulent;
your conduct may harm another User, CarConex or the Platform;
your User Content is unlawful, misleading, offensive, inappropriate or infringing;
you are misusing reviews, requests, messages or Platform features;
you have repeatedly received serious complaints or poor feedback;
we are required to do so by law; or
suspension, restriction or termination is reasonably necessary for Platform safety, security, integrity or legal compliance.

Where reasonable, CarConex may give you notice of suspension or termination. However, we may act without prior notice where necessary for safety, security, legal compliance or Platform integrity.

Termination does not affect rights or obligations that arose before termination.

25. Changes to these Terms

CarConex may update these Terms from time to time.

If we make material changes, we will take reasonable steps to notify you, such as by posting updated Terms on the Platform, sending an email, providing an in-app notice or using another reasonable communication method.

Your continued use of the Platform after updated Terms take effect means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using the Platform.

26. General

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to the courts of New South Wales and any courts entitled to hear appeals from those courts.

If any part of these Terms is invalid, unlawful or unenforceable, that part will be read down or severed to the extent necessary, and the remaining parts will continue to apply.

You must not assign or transfer your rights or obligations under these Terms without CarConex’s written consent.

CarConex may assign or transfer its rights or obligations as part of a business sale, restructure, merger or transfer of the Platform, provided this does not unfairly prejudice your rights.

These Terms, together with the Privacy Policy and any additional terms displayed on the Platform, form the agreement between you and CarConex regarding your use of the Platform.

27. Contact

For questions about these Terms, contact:

CarConnex Pty Limited
Email: hello@carconex.com.au
Website: www.carconex.com.au