Privacy Policy

Last updated: 25 June 2026

CarConnex Pty Limited ABN 98 632 361 589, trading as CarConex, is committed to protecting your privacy and handling your personal information in a fair, lawful and transparent way.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, mobile application, platform, marketplace, support channels and related services.

In this Privacy Policy, CarConex, we, us or our means CarConnex Pty Limited. You or your means a person who uses our services, including customers, service providers, website visitors and app users.

CarConex operates a two-sided marketplace that helps customers connect with automotive service providers, starting with car detailing and related automotive care services.

1. What personal information we collect

The personal information we collect depends on how you use CarConex.

Identity and contact information

We may collect:

  • your name;

  • email address;

  • phone number;

  • suburb, postcode, address or service location;

  • account login details;

  • profile information; and

  • any other contact details you provide to us.

Customer information

If you use CarConex as a customer, we may collect information you provide when creating an account, posting a job request, requesting quotes, communicating with providers or using the platform.

This may include:

  • your vehicle make, model, year and other vehicle details;

  • photos or videos of your vehicle that you upload;

  • service requirements, notes and preferences;

  • preferred dates, times and service location;

  • quote requests, booking details and job history;

  • reviews, ratings and feedback you provide;

  • messages sent through the platform; and

  • customer support enquiries.

We may request vehicle photos and job details so that service providers can better understand the work required before responding.

Service provider information

If you use CarConex as a service provider, we may collect information about you and your business, including:

  • business name;

  • ABN, ACN or business registration details, where applicable;

  • business contact details;

  • representative name and contact details;

  • service categories;

  • service areas;

  • trading address or general business location;

  • profile description;

  • business photos, logos and service images;

  • pricing guidance or service information you choose to provide;

  • licences, qualifications, insurance details or other trust-related information, where relevant;

  • reviews, ratings and customer feedback;

  • quotes, responses, availability and booking information; and

  • support or dispute-related communications.

We may also collect information to help check the legitimacy of provider registrations and reduce misuse of the platform, including duplicate business accounts, fake accounts, misleading business information, spam or other activity that may affect trust and safety.

Communications and messages

CarConex may allow customers and service providers to communicate through in-app chat or other platform communication tools.

We may collect and store communications sent through the platform, including messages, quote responses, job details, booking discussions, support requests and related information. This helps us operate the marketplace, provide support, investigate issues, improve safety and resolve disputes.

Device, app and website information

When you use our website or mobile app, we may collect technical and usage information, including:

  • device type;

  • operating system;

  • app version;

  • browser type;

  • IP address;

  • general location information;

  • pages viewed;

  • app screens visited;

  • buttons clicked;

  • referral source;

  • session activity;

  • crash reports;

  • diagnostic information; and

  • cookies, pixels and similar tracking technologies.

We may use analytics tools to understand how people use our website and app, improve performance and measure marketing activity.

Location information

We may collect location information where it is needed to operate the platform, such as matching customers with service providers based on suburb, postcode, service area or job location.

If the app requests access to precise location services, this will generally depend on your device settings and your consent. You can usually change location permissions through your device settings.

Camera, photos and uploads

The CarConex app may request access to your camera or photo library so you can upload vehicle photos, business photos, profile images or other content relevant to a job or provider profile.

We only use uploaded images for purposes connected with the platform, including job requests, quotes, provider profiles, support, trust and safety, and service improvement.

Push notifications

We may send push notifications through the app about account activity, job requests, quote responses, booking updates, messages, service updates and other platform-related activity.

You can manage push notification settings through your device settings.

Payment information

At launch, CarConex does not process in-app payments between customers and service providers. Customers generally pay service providers directly outside the platform.

If CarConex later introduces paid features, subscriptions, lead fees, in-app payments or other payment functionality, we may collect billing-related information and use third-party payment processors. We generally do not store full credit card details ourselves.

Information from third parties

We may collect personal information from third parties where reasonably necessary to operate the platform, including from:

  • analytics providers;

  • advertising and marketing platforms;

  • app stores;

  • cloud hosting and technology providers;

  • identity, verification or fraud prevention providers;

  • payment processors, if used in the future;

  • publicly available business sources; and

  • customers or service providers who provide information through the platform.

2. How we collect personal information

We may collect personal information when you:

  • visit our website;

  • download or use the CarConex app;

  • create an account;

  • post a job request;

  • respond to a job request;

  • create or update a provider profile;

  • upload photos or other content;

  • send or receive messages through the platform;

  • contact us for support;

  • subscribe to updates or marketing;

  • complete a form, survey or expression of interest;

  • leave a review or rating;

  • interact with our advertising; or

  • otherwise provide information to us.

We may also collect information automatically through cookies, analytics tools, app diagnostics, device permissions and similar technologies.

3. Why we collect and use personal information

We collect, hold, use and disclose personal information for purposes including:

Operating the CarConex marketplace

We use personal information to:

  • create and manage customer accounts;

  • create and manage service provider accounts;

  • allow customers to post service requests;

  • allow service providers to receive relevant job opportunities;

  • help customers and providers communicate;

  • support quote responses, availability and booking discussions;

  • show provider profiles, photos, reviews and service information;

  • manage service areas and job matching;

  • provide customer support;

  • improve the platform experience; and

  • operate, maintain and improve our website and app.

Matching customers and service providers

We may use information such as job location, service type, vehicle details, provider service areas, availability, profile information and platform activity to help match customers with suitable service providers.

This may affect which providers receive a request, which providers are shown to a customer, or how provider options are displayed.

Trust, safety and misuse prevention

We may use personal information to:

  • check the legitimacy of service provider accounts;

  • reduce fake, duplicate or misleading accounts;

  • detect spam, fraud, abuse or misuse;

  • investigate complaints or disputes;

  • protect customers, providers and CarConex;

  • enforce our Terms and Conditions; and

  • maintain quality and trust on the platform.

Communication

We may use your personal information to contact you about:

  • your account;

  • job requests;

  • quotes;

  • booking updates;

  • messages;

  • provider registration or profile matters;

  • service updates;

  • support requests;

  • security issues;

  • changes to our services, policies or terms; and

  • administrative matters.

Reviews, ratings and feedback

We may collect and display reviews, ratings and feedback to help customers make informed decisions and to help providers build trust on the platform.

Reviews and ratings may be visible to other users where they relate to a provider profile or platform experience.

Marketing and advertising

We may use personal information to:

  • send promotional messages about CarConex;

  • promote new features, services or areas;

  • run advertising campaigns;

  • measure marketing performance;

  • improve website and app conversion; and

  • show relevant advertising on third-party platforms.

You can opt out of direct marketing communications at any time by using the unsubscribe option in the communication or contacting us.

Analytics and improvement

We may use personal information and usage data to:

  • understand how people use CarConex;

  • improve the website and app;

  • fix technical issues;

  • measure performance;

  • test new features;

  • improve customer and provider experience;

  • understand demand in different service areas; and

  • improve our marketing and business strategy.

Legal, compliance and administration

We may use personal information to:

  • comply with laws and regulations;

  • respond to lawful requests from regulators, courts or law enforcement;

  • manage records;

  • obtain professional advice;

  • protect our legal rights;

  • investigate or respond to claims;

  • resolve disputes; and

  • manage business operations.

4. Sharing information between customers and service providers

CarConex is a marketplace. This means some information needs to be shared between customers and service providers for the platform to work.

When a customer posts a job request

We may share relevant customer and job information with selected service providers, including:

  • customer name or profile details;

  • suburb, postcode or service location;

  • vehicle details;

  • vehicle photos uploaded by the customer;

  • service requirements;

  • preferred dates and times;

  • notes or special instructions; and

  • messages or responses connected to the job.

We may limit or control how contact details are shared depending on the platform design and safety requirements.

When a service provider responds

We may share relevant provider information with customers, including:

  • business name;

  • business profile;

  • service categories;

  • service areas;

  • business photos or logo;

  • quote response;

  • availability;

  • profile description;

  • reviews and ratings;

  • trust or verification indicators, where displayed; and

  • messages connected to the job.

Independent service providers

Service providers on CarConex are generally independent businesses and are not employees, agents or representatives of CarConex.

When you choose to deal with a service provider, that provider may handle your personal information in accordance with their own privacy practices, especially where you communicate or pay outside the CarConex platform.

CarConex is not responsible for how an independent service provider handles information outside CarConex systems.

5. Who we may disclose personal information to

We may disclose personal information to:

  • customers and service providers, as needed to operate the marketplace;

  • technology, hosting, database and cloud service providers;

  • app development and maintenance providers;

  • analytics providers;

  • advertising and marketing platforms;

  • email, notification and communication service providers;

  • app stores and related platform providers;

  • payment processors, if payment functionality is introduced;

  • identity, verification, security or fraud prevention providers;

  • professional advisers, including lawyers, accountants and insurers;

  • contractors, employees and related entities;

  • business partners or potential business partners;

  • a buyer, investor or successor if our business or assets are sold, transferred or restructured;

  • regulators, courts, tribunals, law enforcement or government authorities where required or permitted by law; and

  • any other person or organisation where you have given consent.

We only disclose personal information where reasonably necessary for our business, the operation of the platform, legal compliance, safety, support or another purpose described in this Privacy Policy.

6. App stores and third-party platforms

The CarConex app may be downloaded through the Apple App Store, Google Play Store or other approved app distribution platforms.

Those platforms may collect and process information about you independently of CarConex, including account, device, download, purchase, crash, diagnostic or usage information.

CarConex does not control how Apple, Google or other third-party platforms handle your information. You should review their privacy policies and account settings for more information.

We may receive limited information from app stores or platform providers, such as app performance, download statistics, crash reports, reviews or analytics.

7. Cookies, pixels and analytics

We may use cookies, pixels, web beacons, analytics tools and similar technologies on our website and online services.

These technologies may help us:

  • remember preferences;

  • understand website traffic;

  • measure page views and sessions;

  • understand how users find CarConex;

  • improve website performance;

  • measure advertising results;

  • run retargeting campaigns; and

  • improve the user experience.

Third-party platforms such as Google, Meta/Facebook or other advertising providers may use cookies or pixels to show you relevant ads or measure campaign performance.

You can usually disable cookies through your browser settings. However, some parts of our website or services may not work properly if cookies are disabled.

8. Overseas disclosure

Some of our technology, analytics, hosting, marketing, support or app service providers may store or process personal information outside Australia.

The countries where information may be stored or processed can change depending on the service providers we use. These may include countries where our cloud, analytics, advertising, app platform or support providers operate.

Where we disclose personal information overseas, we will take reasonable steps to handle that disclosure in accordance with applicable privacy laws.

By using CarConex or providing personal information to us, you acknowledge that your information may be stored or processed outside Australia by third-party service providers.

9. Sensitive information

Sensitive information includes information about matters such as health, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal record and biometric information.

We do not generally seek to collect sensitive information.

However, in limited cases, we may collect sensitive information if it is reasonably necessary for trust, safety, compliance or legal purposes, and where we have your consent or are otherwise permitted by law.

For example, if required in the future, we may request certain screening, compliance or identity-related information from service providers where relevant to marketplace safety or legal obligations.

We will only use sensitive information for the purpose for which it was collected, a directly related purpose you would reasonably expect, or as otherwise required or permitted by law.

10. User content

You are responsible for the content you upload or provide through CarConex, including photos, business information, reviews, messages, descriptions and job details.

You should not upload personal information about another person unless you have permission or another lawful basis to do so.

We may remove, restrict or review content that appears to breach our Terms and Conditions, this Privacy Policy, platform rules or applicable law.

11. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include technical, administrative and organisational safeguards such as access controls, secure systems, encrypted connections, monitoring, backups and restricted access.

However, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

You are responsible for keeping your account login details secure and for notifying us if you believe your account has been accessed without authorisation.

12. Retention of personal information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the platform, provide support, comply with legal obligations, resolve disputes, maintain records, prevent misuse and enforce our rights.

When personal information is no longer required, we may delete, de-identify or securely destroy it, unless we are required or permitted by law to keep it.

Some information may remain in backups, logs or records for a limited period after deletion.

13. Access and correction

You may request access to the personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to an access or correction request.

We will take reasonable steps to respond to requests within a reasonable time. In some cases, we may refuse access or correction where permitted by law.

14. Account deletion

You may request deletion of your account by contacting us.

If you request account deletion, we may delete or de-identify personal information connected with your account, subject to any legal, business, safety, dispute resolution, fraud prevention or record-keeping requirements.

Deleting your account may affect your ability to use CarConex.

Some information may continue to be retained where necessary, including records of transactions, support requests, disputes, reviews, legal compliance or platform integrity matters.

15. Direct marketing and opting out

We may send you marketing communications where permitted by law.

You can opt out of direct marketing at any time by:

  • using the unsubscribe link in an email;

  • adjusting your notification or device settings, where available; or

  • contacting us directly.

Even if you opt out of marketing, we may still send you important service, account, safety, legal or administrative messages.

16. Links to other websites

Our website, app or platform may contain links to third-party websites, app stores, social media pages or service provider websites.

We are not responsible for the privacy practices, content or security of those third-party websites or platforms.

You should review the privacy policies of any third-party websites or services you use.

17. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the details below.

Please provide enough detail so we can understand and investigate the issue.

We will aim to respond within a reasonable time and may ask you for further information if needed.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website or made available through our app.

The date at the top of this Privacy Policy shows when it was last updated.

Your continued use of CarConex after an updated Privacy Policy is published means you accept the updated policy, to the extent permitted by law.

19. Contact us

If you have any questions, requests or complaints about this Privacy Policy or how we handle personal information, you can contact us at:

CarConnex Pty Limited
Email: hello@carconex.com.au
Website: carconex.com.au